Mind The Gap

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Below is a blog I wrote this morning for my coaching network blog at work. I have adjusted it slightly to make it more generic and accessible for people who work outside the NHS. I liked so I thought a slightly wider audience might like it too.

This week I have been preparing for an interview, for the Coaching Lead role. During this preparation I starting thinking about my values and those of the hospital. This got me thinking about how often I really examine the hospital’s values. When I do an appraisal I look at the values and talk to the member of staff about how their work reflects the hospital’s values, but I rarely examine what they mean to me and whether or not I really live up to these values on a daily basis. That then got me thinking about times where I have seen a gap between these values and the behaviours I see around the hospital, from all grades of staff, including myself. If you take account and think about it yourself, do you show Care, Honesty and Accountability everyday at work, or do you get caught up in the busyness, complexity, and stress of work. That drive to get things done within a timeframe to a certain standard, can often get in the way of these values, and we ignore them to enable us to get the job done. So we don’t always show care towards each other, we can let our mood show, we do not always own up to mistakes for fear that people want show us care and won’t blame us, we can blame others for shortcomings. It is sort of vicious cycle, that if left unchecked we can rapidly get sucked into. Our intentions are honourable, we want to get the job done and do our best, but our methods are not as effective as they should be.

Before you fall into a pit of despair, all is not lost. We are all still good, kind, caring people. Where ever we work we want to make a difference. We just need to pay attention to our values and challenge ourselves to live up to them. We have to ‘Mind The Gap’.

Recently I have discovered the work of Brene Brown, she is an American Researcher, with a background in social care. She specialises in personal, social and organisational leadership, through compassion and empathy. So for anyone who knows me, she is right up my street. Through her research Brene developed a checklist that you can use to check yourself against when you are working with others, whether they be staff that you manage, your colleagues or your patients. She calls it BRAVING

Boundaries; Have you set you own boundaries and made them clear to all those around you? This is what you accept and what you will not accept. Do you respect other’s boundaries

Reliability; Do you do what you say you are going to do? Do you turn up when you say you will?

Accountability; When things go wrong do you own up to your part in it? Do you look for ways to correct it? Do you take credit for when your actions work?

Vault; Do you keep confidences? Do you not engage in gossip, that highlights others failures or shortcomings

Integrity; Do you choose courage over comfort? Do you choose to do what is right over what is fun? Do you practice your values rather than just profess them?

Non-Judgement; Can you ask for what you need, and listen to what others need?  Can you sit down and talk with them about what you think and feel without judgement?

Generosity; Do you extend the most generous interpretation possible to the intentions, words and actions of others?

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I invite you to copy this checklist and periodically, check yourself against it.

It is normal to not live up to our values when we are under pressure, it is however our responsibility that we attempt to keep ourselves in check and ensure we do not widen the gap between our common values and our behaviours.

If you are a manager, it is more important than ever to ‘Mind The Gap’. In addition to BRAVING I urge you all to seek out a coach to help you narrow the gap.

Author: Matt Smith Personal and Professional Coach

Performance and Life Coach

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