Last weekend I wrote about the prospect of mixing my 2 roles this week.
Well so far so good. It has been a challenging but exciting week. Monday and Tuesday I suppose were standard kind of days. Monday was a nurse educator day, with a mixture of time in my office and an afternoon of auditing on a ward and then a lovely discussion with a teenage patient her Mum and their nurse. We spent about an hour in total talking about the teenagers experience on the ward and her treatment. It was a really informative chat getting a 3 way perspective of inpatient treatment on a Children’s Ward. To keep track of the impact our care has on the young person, their parents and the nurses delivering the care is so important, but manage to do that in one go with all three parties there is a first for me and quite brilliant, I hope the parent, young person and nurse found it useful too.
Tuesday was a coaching lead day. A large part of this day was spent preparing for the launch of the coaching network, the rest of the day was taken up with a team meeting and preparing for the next day’s Human Resources time-out.
So Wednesday was the HR time-out day. I was there to introduce so coaching skills and techniques to the HR Advisors. I had developed a bespoke training session (well I took an existing training day for managers and adapted it for HR Advisors). This was the first time I had trained anyone in coaching techniques singlehanded. To say I was nervous was an understatement. I was a complete needy wreck all morning. Once we were into the second half of the session and into the practice coaching session I started to relax and enjoy it. I can honestly say for large parts of the morning I was out of my comfort zone, and only in hindsight can I appreciate the session as a success. It was certainly a training day where we all learned.
Today I was back in my comfort zone with fellow nurse educators, holding the second day of the new starters catch up day, hosted by our Practice Development Matron. I facilitated the feedback session after the nurses had worked in small groups to analyse their first few months in our Trust. This is so important that both the Nurses themselves and the organisation take responsibility to learn from what worked and what didn’t work to improve our induction programs and to help us all to respond to the changing demands of delivering healthcare in 21st Century UK. Despite the challenges that are definitely evident it is heartening how positive the morning was with the emphasis being on solutions rather than problems. There are truly some talented future health leaders amongst these nurses. I certainly feel positive about our future healthcare.
Following the feedback I gave them a chance to form their own personal goals using blind coaching. I asked them a series of high quality questions designed to formulate a smart goal, examine how they are going to achieve it, what difficulties they may encounter and create a commitment to achieve it. Time will tell if any of them turn that goal into a reality.
One day left and another coaching conversation due tomorrow. A good week in all. I feel I am starting to make a difference, and influencing people’s relationship with coaching.